{"id":8421,"date":"2018-05-17T11:00:27","date_gmt":"2018-05-17T01:00:27","guid":{"rendered":"http:\/\/sydney.edu.au\/education-portfolio\/ei\/teaching@sydney\/?p=8421"},"modified":"2018-05-17T11:01:29","modified_gmt":"2018-05-17T01:01:29","slug":"edtool-tips-14-self-triage-and-accessing-support-in-canvas","status":"publish","type":"post","link":"https:\/\/educational-innovation.sydney.edu.au\/teaching@sydney\/edtool-tips-14-self-triage-and-accessing-support-in-canvas\/","title":{"rendered":"EdTool Tips #14: Finding the answer to your Canvas questions quickly"},"content":{"rendered":"
\"Screenshot<\/a>
Canvas help menu available from global navigation<\/figcaption><\/figure>\n

There are a wide array of new and existing support options for Canvas and it can be hard to know where to start. We have put together this post on how to access and use our support options to help you resolve your query as quickly as possible.<\/p>\n

\"Quickguide<\/a>
Download the handy card-sized guide<\/a> for Canvas and elearning help<\/figcaption><\/figure>\n

All of our support options and instructions on how to access them are available in the dark grey global navigation menu on the left side of the Canvas screen. No matter where you navigate inside Canvas or what page you are on, the help menu is always available. We’ve also put together a postcard sized self-triage guide to assist you in locating the best support option.<\/p>\n

We have several DIY and active support options. The DIY approach is best used for queries when you know the name of the feature or tool or it is a common activity (e.g. setting up an assignment, or adding\/removing tutors to your unit site). Sometimes you’re not sure what the function is called in Canvas or third party tool, which makes it difficult to search for answers; in that case we’d recommend accessing one of our active support options. Both are outlined below, with the in-house lines of support indicated in italics.<\/p>\n

<\/p>\n

DIY support options<\/h2>\n